Domestic Shipping
– Local shipping is estimated for delivery 5 – 10 business days after orders are placed.
International Shipping
International orders are shipped via DHL estimated delivery at 10-15 business days after orders are placed.
RETURN POLICY
Item(s) are subject to RETURN/EXCHANGE/REFUND if Mohseams receives the item/s within:
TIMELINE:
3 business days from date of delivery for orders placed within Lagos
5 business days from date of delivery for orders placed within Nigeria but outside Lagos
10 business days from the date of delivery for orders shipped outside Nigeria
The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund. There are no exceptions to this rule.
PRODUCT CONDITION:
ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
In the case of an exchange, the customer is required to pay for any further delivery fee required.
-We DO NOT offer same day delivery. Orders placed online will require at least 5-10 working days after payment for delivery. If there are any delays or earlier delivery, you will get an update.
-Kindly note, we do not exchange for wrong sizes picked, PLEASE USE SIZE CHART.